Samapura returns portal

Return from Germany

Don't like the piece of jewelry you ordered? No problem! With the help of our DHL returns portal, you can easily return your order to us with DHL free of charge for 30 days. Even if you ordered from us as a guest, you can download and print out your returns label below or use the QR code.

As soon as you click on the button, you will be redirected directly to the input form. All you need to do is enter your sender details and click “Continue” - you already have your return slip in your hand!

Stick the note on the package or show the QR code when handing in your return at a post office, packing station or your parcel shop.

Please note that we must charge for non-eligible returns.

Thank you!

International returns

You can return all orders within 30 days of delivery. All returns must be sent to the following address:

Julie & Grace GmbH
Osterbekstrasse 90a
22083 Hamburg
Germany

Customers must ensure that all returned items are in the condition they were received, unworn, and returned in the original packaging with tags and tags intact. Please use a secure, insured and trackable delivery service (e.g. Fedex, UPS, DHL or similar) as we cannot accept liability for items not received.

Please note that all return costs outside Germany are borne by the customer.

This is how you can avoid a return:

You can be particularly careful when making your selection when placing your order. This saves you additional work for returns and also does something good for our environment. In addition, we give you as much information as possible in our product description and details to prevent incorrect orders. If you have any questions about our products, you can contact our customer service at any time.